At Garno.online, we want to ensure a seamless shopping experience for our customers. While you can browse and become acquainted with our products on our website, please note that all purchases are made exclusively through Amazon.com. We have partnered with Amazon to provide a secure and reliable platform for placing orders.

To place an order, simply click on the provided Amazon.com links found on our website. These links will direct you to the respective product pages on Amazon.com, where you can complete your purchase. Amazon offers a user-friendly interface, guiding you through the ordering process step-by-step.

Once you’ve finalized your order on Amazon.com, you will receive an order confirmation email from Amazon, containing all the necessary details regarding your purchase. From there, you can track your shipment, modify or cancel your order (as per Amazon’s policies), and enjoy the convenience of Amazon’s customer support for any assistance you may need throughout the process.

We appreciate your interest in our products and trust that Amazon.com will provide you with a reliable and secure platform to make your purchase. Should you have any further questions or require additional support, please don’t hesitate to reach out to us. We’re here to ensure your shopping experience is smooth and enjoyable.

How do I place an order on Amazon.com?
To purchase our products, simply click on the provided Amazon.com links on our website. You will be redirected to the corresponding product page on Amazon.com, where you can proceed with your purchase. Follow the steps provided by Amazon.com to complete your order.

How can I track my order?
Once you’ve completed your purchase on Amazon.com, you will receive an order confirmation email from Amazon with all the necessary information, including tracking details. Simply log in to your Amazon account and navigate to the “Orders” section to track the progress of your shipment.

Can I modify or cancel my order?
As we sell our products through Amazon.com, any modifications or cancellations to your order will need to be done through Amazon’s platform. Please refer to their policies and guidelines for more information on order modifications and cancellations.

I am having trouble placing an order online, do you take phone orders?
We are unable to take orders over the phone. You can try placing your order on a different device or browser. Otherwise, we are happy to speak with you and see if we can fix any issues you may be having.

I have a faulty item, what should I do?

I apologize for any inconvenience caused by receiving a faulty item. As we sell our products exclusively on Amazon.com, please follow the steps below to address the issue:

1)  Email us at support@garno.online, providing your order number and a detailed description of the fault.
2)  Please attach a couple of photos clearly showing the fault. This will assist us in understanding the issue better and expediting the resolution process.
3)  Our dedicated support team will review your case promptly and work towards finding a solution for you.
4)  In certain cases, we may request that you return the faulty item to us for further assessment. If this is necessary, we will provide you with the necessary instructions and any applicable return labels or reimbursement.
We strive to ensure the quality of our products and customer satisfaction. Rest assured, we will do our best to resolve the issue and provide you with a satisfactory resolution.

My order still hasn’t arrived, I think it is lost?

I’m sorry to hear that your order has not arrived yet. As our products are fulfilled by Amazon, I recommend contacting Amazon’s customer support for assistance with lost or delayed shipments. They have dedicated teams to handle such situations and can provide you with the most accurate and up-to-date information regarding your order.

To reach Amazon’s customer support, you can visit their website and navigate to the “Help & Customer Service” section. There, you will find options to contact them via phone, email, or live chat. Be sure to have your order details on hand, such as the order number and any tracking information available, as this will help expedite the process.

Amazon’s customer support team is well-equipped to investigate the status of your order and provide you with the necessary assistance. They will work diligently to resolve any issues and help ensure a satisfactory outcome.

If you have any further questions or need additional support, please don’t hesitate to reach out to us. We are here to assist you throughout the process and want to ensure that you have a positive shopping experience.

Shipping:
When you purchase products from our store on Amazon.com, Amazon handles the shipping process. They offer various shipping options, including standard and expedited delivery, depending on your location and the products you purchase. During the checkout process on Amazon.com, you will be provided with estimated delivery dates and shipping costs. If you have any specific shipping inquiries or concerns, we recommend reaching out to Amazon’s customer support for assistance.

Returns:
Amazon provides a convenient and reliable returns process for items purchased through their platform. If you need to return a product, you can initiate the return process by following these general steps:

Log in to your Amazon account and navigate to the “Your Orders” section.
Locate the order containing the item you wish to return and click on the “Return or Replace Items” option.
Follow the prompts to select the reason for the return and choose your preferred return method (drop-off or pickup).
Print the return label, if applicable, and securely package the item for return.
Drop off the package at a designated carrier location or arrange for a pickup, depending on the return method chosen.
Please note that Amazon’s return policies may vary depending on the product category and seller. It’s important to review the specific return policy provided by Amazon for each item you purchase.

If you encounter any issues or have questions regarding the return process, we recommend contacting Amazon’s customer support directly. They have dedicated teams available to assist you in resolving any concerns or inquiries related to returns.

We appreciate your understanding that shipping and returns for products purchased on Amazon.com are handled by Amazon directly. They are committed to providing reliable shipping services and a streamlined return process to ensure your satisfaction as a customer.